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Good
Working

We connect this slogan with more than our products; we also associate GOOD WORKING with ourselves. Good cooperation, health, and a productive working environment are only part of the important values we believe in!

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Job openings scheppach+ programme The company Job categories Employer benefits Contact to scheppach Service
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SERVICE
REQUEST

Our exclusive service for you, which you receive automatically when you purchase our products.

Scheppach products are state of the art and are known for innovation, precision, safety, and quality at a fair price. We wish to offer you this standard together with our service. We will accompany you step-by-step with your plans and offer you many additional and free services included with the Scheppach+ programme.1

Step 1: Selecting the right form

Complaint
application

Everything relating to warranty, replacement, or repairs - important: please keep your purchase receipt handy for uploading.

Product
registration

We offer you the Scheppach+ programme with a wide range of free services.

General
service request

Do you have general questions about our products, spare parts, orders, deliveries, etc.? Then choose this form.

STEP 2: PERSONAL DATA

We need your personal data to get in touch with you in case of doubt. Of course, your information will be treated confidentially and only used internally.

Information about data processing is provided here.

If missing, please insert 0000

STEP 3: INFORMATION ABOUT YOUR MACHINE

In order to help, we need the exact information about your scheppach device.

Find the right data here.

STEP 4: DESCRIPTION & UPLOAD

Please describe your issue as precisely as possible so that we can help you. You can also send us photos to help to depict it.

You can upload all conventional image and document formats.

repair_type
If there is no guarantee situation, I would like...

STEP 5: REPAIR SELECTION

In the last step, you’ll get the option to select between different repair types. Please note that in the event of a warranty claim, your purchase receipt is always required to be checked.

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STEP 2: PERSONAL DATA

 

We need your personal data to get in touch with you in case of doubt. Of course, your information will be treated confidentially and only used internally.

Information about data processing is provided here.

 

Note 

Currently our scheppach+ programme is only available in Germany, Austria and France.

If missing, please insert 0000

STEP 3: INFORMATION ABOUT THE MACHINE

 

In order to register your machine, we require several pieces of information from you. 

Here you’ll find the right data.

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SCHRITT 2: PERSÖNLICHE DATEN

Wir benötigen Ihre persönlichen Daten, um im Zweifelsfall mit Ihnen Rücksprache halten zu können. Selbstverständlich werden Ihre Angaben vertraulich behandelt und nur intern verwendet.

Informationen zur Datenverarbeitung finden Sie hier.

Welche Technik können Sie reparieren?

SCHRITT 3: FÄHIGKEITEN

 

 

SCHRITT 4: BESTÄTIGUNG

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STEP 2: PERSONAL DATA

In order to be able to assign the product to someone and in case of doubt where we need to make telephone inquiries, we need your personal data. Of course, this will be treated confidentially and only used internally. 

More information about data processing is provided to you here.

STEP 3: Your concern

In order to be able to assign the product to someone and in case of doubt where we need to make telephone inquiries, we need your personal data. Of course, this will be treated confidentially and only used internally. 

More information about data processing is provided to you here.

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Quick and easy - keep this information ready, and we’ll respond to your request as quickly as possible!

  • In case of warranty repairs: Purchase receipt
  • Type plate data (article number, serial number, manufacturing date)
  • A description of your request that is as precise as possible so that we can help find a solution for you
  • Images or files for more precise description of your request
  • Customer number if a scheppach customer account is available

You want to contact us? Whether it's product registration for the scheppach+ programme, complaint requests or general enquiries, our contact forms are the right place for you. Our step-by-step forms support you and help you to enter the correct data. This way we can process your request as quickly as possible.

1 This is only available for recently purchased products, not B goods and clearance stock, and is only possible within 4 weeks of the purchase date. Scheppach GmbH is entitled to remove individual products from this programme. The data accompanying product registration are saved in a database. Scheppach is obligated according to Section 28 of the Federal Data Protection Act to collect, save, and utilise this data only for internal administration, marketing and opinion research purposes, or for sales activities.

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